How do I know if an item is in stock?
All products listed are in stock unless stated as ETA and our web site is updated in real time to ensure that stock levels are as accurate as possible. Very occasionally, an item may be subject to a stock level error - if this occurs, we will e-mail you to notify you of the unavailable item, and you will not be charged for it.
Can I order by telephone?
All music orders must be placed via the secure shopping cart. If you are having problems checking out, please contact us via email: shop @ zwartgoud . org
What forms of payment do you accept?
We accept ApplePay (debit cards integrated), Paypal alongside all major credit cards for all orders place through the secure shopping cart.
How do I know you have received my order?
You will receive an immediate e-mail confirmation of each order, stating the items ordered and the total cost, followed by a second mail once the order has been processed and/or shipped.
How long do you take to despatch an order?
Most orders received by 2pm are despatched on the same day. Orders received after this time are despatched within 24 hours. Unless you’ve purchased pre-orders. Please always refer to ETA’s of your ordered records.
Is ordering from Zwart Goud web site secure?
Absolutely. The shopping cart area of the site is encrypted to ensure the security of all orders. You can view Zwart Goud' s security certificate by clicking on the padlock icon in your web browser, while in the shopping cart.
Can you guarantee delivery on or by a particular date?
Unfortunately not - we make all efforts to despatch orders as quickly as possible, but exact delivery dates are beyond our control.
Do you sell second-hand products?
Yes sure, but mostly at our physical store in Amsterdam. Furthermore, even tough we’ve downgraded the selection, please visit our Discogs page where you will find a small selection of 2nd hand records.
Do you have a shop I can visit?
Our Physical shop is active and operating daily since 2015. Please come and visit us at our physical record store where you can find everything listed on the website alongside a large selection of 2nd hand records. Find us Here.
Is it possible to collect my order from the shop, instead of having it mailed?
Yes - please simply select the ‘Shop pick up’ option at checkout. Once your order is ready for collection you will receive an ‘Order Fulfilled’ email.
What if I receive a faulty product?
We will replace any faulty item free of charge. Please contact us via our contact page. We will issue you with a returns number and will require you to return the faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first.
What if I do not like the products I have ordered? Can I return them?
You can return products for a refund in credit / voucher within 7 days of delivery if not suitable. Please note that we cannot accept returns on products where the seal or packaging has been broken and you will be responsible for the return postage. We refund with voucher / credit to be used for your next shopping experience.